How to send us returns
Upperdeck Marine have a 14 day returns policy from the receipt of your parcel, for an exchange or refund.
With all returns, please include the original invoice number, a detailed explanation of why you have returned the item (including name, order number and billing address). This can be found on your invoice.
Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the products packaging (e.g. shoe box ) as if tampered with in any way, we can no longer accept the return.
Please allow 2-3 working days once the goods have reached us, to give us time to process your returns. Any returns received after 14 days, can no longer be processed.
All refunds will be credited back to the original method of payment used to place the order. Credit/debit card transactions can take 3-5 working days to show up on your bank statement.
Please ensure your account details are current and up-to-date, as we may need to contact you regarding your return via email or telephone.
If you have any further queries, please don’t hesitate to contact us.
Tel: 01726 832287
Shipping & Handling – Customers are accountable for return shipping charges. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive at our shop. Our Royal Mail post is delivered every day (Monday – Saturday) at approximately 10am. For these reasons, timed next day deliveries are unnecessary. Please see faulty items for further information.
Conditions of returns – Please ensure all items returned are unused with all tags still attached. Any items returned in a non-sellable condition will not be accepted.
Clothing – All clothing must be unworn, smoke/hair free and unwashed.
Shoes – Shoes cannot have been worn outside, we suggest trying them on inside before accepting the goods. They must be returned in their original box and packaged suitably for transit, making certain that no postage label, returns forms or sellotape are attached directly to the shoe box.
Hardware – Once any hardware has been used or tape has been removed, it cannot be returned for an exchange or refund. All items must returned in a re-sellable condition.
Faulty items – If you believe your product is defective due to a manufacturing fault, please send it back along with an note explaining the defect. We will assess the product and then contact you; we may from time to time send the faulty item on to the supplier for a second opinion. Please inform us of the defect immediately and do not continue to use the item as this may affect the result of our assessment. If we deem your product faulty, we will refund your return postage. Our Royal Mail post is delivered every day (Monday – Saturday) at approximately 10am. Timed next day deliveries are unnecessary. Because of this, we will not refund a timed delivery cost, only the next day delivery rate.
Our faulty returns policy covers your product for 14 days and each return will be dealt with individually.
Any manufacturer defaults returned to us are dealt with by the manufacturer and are subject to the manufacturer’s discretion.
Can I return a telephone or Web order at our shop? – Yes, you can return non-faulty goods to our shop but only for an exchange. You will need to take your Invoice/Receipt with you as proof of purchase. Unfortunately, our shop will not be able to offer refunds on goods purchased through either the Internet or over the phone.
Canceling an order – for full details on how to cancel an order following the distance selling regulations.
Our returns policy will not affect the consumer’s statutory right to cancel or any other statutory rights.